Monthly Archives: June 2016

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Data Silos Impact Customer Experience

Delivering a winning customer experience requires a joined-up organisation.  Customers hate dealing with fragmented companies.  They get frustrated when they have to tell the same information to different people and annoyed when they have to deal with different departments.
Did you …

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Insights from Interactions

Gaining a consolidated view of enterprise interactions is a significant challenge due to the complexity of business systems and technology platforms. These solution assets meets the demand for consolidated visibility of interactions across applications, platforms and companies.
This can deployed in …

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